Minimum Order
For online orders in our webshop, we apply a minimum order value of 40 € (excluding any shipping cost). The reason is that orders of lower amounts reduce our ability to offer our products at a competitive price. Small orders also burden road transport and unnecessarily consume packaging materials, thereby conflicting with our ambition to provide an ecologically sustainable service.
Delivery Time
Most orders are dispatched within 24 hours from the time of ordering (business days). In cases where an order contains items that we do not have in stock, the delivery time is somewhat longer. Delivery times are stated on the respective product pages. In cases where an order contains both in-stock items and made-to-order items, the longer delivery time applies. In some rare cases (very unusual), a made-to-order item may also be out of stock with the manufacturer and wholesalers; we refer to such an item as "Backordered" and will notify you as soon as we become aware of it. A "Backordered" item usually means a delay of 1–2 weeks in your delivery, and it is, of course, possible to cancel at no cost in these cases (in fact, cancellation is always possible).
Delivery
We ship the items in accordance with the shipping method you choose at checkout. If, during order processing, we determine that the chosen shipping method does not work for your ordered items for any reason, we may change it. No extra cost will be charged, and if the new shipping method is cheaper, we will refund the difference to you. In cases where you have chosen delivery with Postnord Varubrev or with Earlybird and the provider deems that the shipment is too large to fit in your mail slot/mailbox (approximately 10% of cases), they may choose to leave the shipment outside your door if it is considered safe; otherwise, it will be forwarded to your local postal agent, and you will then receive a notification by mail/email which you can use to collect the items (no extra cost arises).
Delivery Risk
coffeeplaza.com will compensate for any damage to items that occurs during delivery to the customer. For returns to coffeeplaza.com, the sending customer assumes the delivery risk. We reserve the right for any delays that are beyond our control. A failed delivery must be reported within a reasonable time so that we have a chance to trace the shipment, normally within 14 days after notification by email that the items have been dispatched to you.
Right of Withdrawal
You always have a 14-day right of withdrawal from the moment you receive the items, which means that you as a customer can return the items to us. The cost for the return is your responsibility, and if you choose to use our return shipping, we will provide you with a return label and instructions; for this service, we then deduct 5 € from the refundable amount. You can also return the items on your own, but then you will bear the full cost as well as the risks associated with a return (damaged goods, lost goods). A prerequisite for exercising your right of withdrawal is that the original packaging is completely unopened, unmarked, and in unchanged condition. You do not have the right to demand repurchase of opened boxes. Please inspect the packaging carefully to ensure that they are the correct products before opening them.
The notification that you wish to exercise your right of withdrawal must be sent within 14 days from the moment you received the items to: info@coffeeplaza.com.
Please include the following in your email:
You may also use the Consumer Agency’s withdrawal form, which you can find here: The Consumer Agency’s Withdrawal Form.
The items must be returned within 14 days from when you have notified us that you wish to withdraw your purchase. If all conditions for an approved withdrawal are met, the refund is normally processed within 14 days from your notification to us, using the same payment method that was used for your purchase.
Product Warranty
We offer a 1-year product warranty, i.e., if the product breaks due to a manufacturing defect during that time, you are entitled to receive a replacement or have the defect remedied. Defective products should always be retained and returned to us. This 1-year warranty does not apply to opened consumable goods such as coffee or tea.
Complaints
It is, of course, possible to file a complaint about defective items (including damages that occur during transport to you).
The notification that you wish to complain about an item must be sent to: info@coffeeplaza.com.
Please include the following in your email:
NOTE! Do not send any items directly to the manufacturer unless we have instructed you to do so; all complaints must first be processed through us. You have a 3-year right to complain but must notify us of the defect in your item within a reasonable time, which is normally 2 months from when the defect was discovered or reasonably should have been discovered. Please note that in some cases you also have the possibility to complain due to errors in delivery or delayed delivery.
Return address for complaints or withdrawal:
coffeeplaza.com
Ringvägen 6
187 70 Täby
Dispute
In the event of any dispute, we always follow the decision of the Swedish National Board for Consumer Disputes (ARN) or the European Commission Online Dispute Resolution (EU ODR).
ARN provides an online platform for dispute resolution.
The Swedish National Board for Consumer Disputes’ website: https://www.arn.se
ARN
Box 174
101 23 Stockholm
The EU ODR website: https://ec.europa.eu/edr
Prices
For any ongoing price promotion via a link or discount code, note that these cannot be applied retroactively (i.e., after the order has been completed in our webshop). We further reserve the right for pricing errors due to technical issues or manual mistakes.
Binding Agreement
A binding agreement does not arise until the order has been reviewed and dispatched to the end customer from our warehouse or our suppliers’ warehouse. Until then, both the seller and the buyer have the right to cancel the purchase for any reason. The buyer also has the right to cancel the purchase up to 14 days after delivery under certain conditions (see the section "Right of Withdrawal" in the Terms and Conditions).
Refund
In the event of an approved refund/complaint, any amount paid is refunded to the customer’s personal account or, in the case of a card payment, to the account linked to the card. Refunds are processed within 14 days after an approved refund/complaint.
Age Limit
To shop at coffeeplaza.com, you must be 18 years or older and have a valid Swedish ID for receiving package deliveries, or have the consent of your legal guardian for the purchase. In the case of any card purchases made with a minor’s card, the card issuer is responsible for the card and for the purchases made with the card, as well as ensuring that the legal guardian’s consent for the purchase has been obtained.
Subscription
If you have started a subscription with us, you will always receive an email approximately one week before the upcoming delivery. You always have the opportunity to cancel the subscription with a reply email. There are no binding periods or extra fees associated with the subscription. If you happen to miss our advance notice of an upcoming delivery and the items are delivered even though you do not want them, we will arrange a cost-free return. Of course, you may also cancel or postpone the subscription in conjunction with such a return, entirely according to your wishes.
Cookies
We use cookies to facilitate the ordering process. For example, our system remembers what you have added to your cart even if you close your browser and later return to the store. Read more HERE.
Payment Methods
We offer three different payment methods:
1.) Invoice for businesses
When you choose to pay by invoice, a PDF invoice will be sent to you via email in conjunction with the delivery of the items. You then have 30 days to pay the invoice. If the invoice remains unpaid after 30 days, we will send a reminder invoice with a reminder fee of 60 SEK added. If the invoice is still unpaid after an additional 10 days, we will send a demand letter with an additional demand fee of 180 SEK, as well as a late payment interest of 24% calculated from the first invoice date, i.e., the day the items were posted to you. Invoice inquiries are answered via email.
2.) Paypal
Contact customer service for instructions on how to pay with Paypal. Read more about Paypal as a payment method here: Paypal FAQs.
3.) Klarna
In cooperation with Klarna and the payment solution Klarna Checkout, we offer:
When you choose the payment method Klarna and provide information at checkout, you agree to Klarna's terms.
Klarna Checkout presents certain information to you as soon as you are identified. The information you need to provide to achieve identification may vary between different purchases and customers. No credit check is ever performed directly in Klarna Checkout; however, if necessary and depending on the payment option you have chosen, a credit check may be conducted. Credit checks performed by Klarna do not affect your credit rating and cannot be seen by others who request a credit check on you, e.g., banks. Once you are identified, Klarna Checkout displays the options available to you. The options offered may change from time to time. More information and the full terms for Klarna's payment methods can be found on Klarna's terms.
For information about your payment, contact Klarna's customer service. Your orders can be found in Klarna's app.
Credit and Address Check
For payment methods via invoice and subscription (not through Klarna), we always perform a credit check on new customers to ensure that the customer does not have any payment remarks or debts with the Swedish Enforcement Authority. Please note that we normally only approve subscriptions to your registered address (except in exceptional cases such as temporary deliveries to, for example, a summer cabin, etc.). If you are not approved in the check, you will receive immediate notification in real time. We also send out an inquiry letter with a notification that a credit check has been performed regardless of whether it is approved or not.
Secure Handling of Personal Data
When you order items from us, we store your personal data in accordance with the rules applicable under the Personal Data Act (PUL). We only use the data to be able to fulfill the delivery of your items and to communicate with you in connection with your purchases at coffeeplaza.com. You have the right to review the data we have stored about you and to request that it be completely removed or changed according to your wishes.
